IT Services - Tech Group the human side of IT

Consulting Services Collapse all | Expand all

Network Configuration

Let Tech Group design, install and implement your new computer network, or upgrade your existing network. Our design engineers are skilled at creating a network and support plan that is unique to your business and your networking needs with maximum flexibility for growth.

Tech Group can provide assistance with all your computer networking needs:
• Planned computing applications and application needs
• Power requirements
• Router and Switching Technologies
• Computer workstation requirements
• Server requirements
• Redundancy
• Network and Internet Security (Firewall, Anti-virus, Spam, SpyWare)
• Set-up and Installation plan
• Service and Support Plans (extended warranties and disaster recovery)

Product Procurement

Your time is valuable. You could spend hours and days searching through endless IT catalogs for the right computer products at the right prices -- or you could let Tech Group manage your procurement process for you. Let our buyers leverage their relationships and purchasing power on your behalf so you can control computing costs, improve performance, and minimize delays and computer network downtime. Then you can spend time managing the business you know best: yours.

Software License Renewal Program

With one click, this is how to track all the updates on software your business upgrades each year: Let Tech Group do it for you. Click. Wasn’t that easy? Our support staff are expert at speeding and simplifying the sometimes complicated process of renewing multiple software support agreements. Reduce administrative costs and headaches while eliminating the worry and liability of lapsed support agreements. Don’t let software renewal problems interfere with your business. Tech Group will keep you up to date and legal with a complete inventory and status of all of your software support agreements and expiration dates.

Hardware Support Renewal Program

Warranties and support agreements are vital to the maintenance of your computing hardware. From warranty upgrades to support maintenance programs, you can rely on Tech Group to manage all of your hardware support needs. Let us track your computer hardware and the coverage it carries. We’ll provide you with a managed inventory of all of your hardware warranties and support agreements, along with the confidence that your computer hardware support will remain up to date.

Technical Services

Managed Services

Download Brochure PDF

This is the goal: Your computer network is always running. Your business depends on it. Your customers demand it. Downtime is unacceptable.

So what happens when your network stops running? There’s a disruption. A problem. Something is wrong. Will your in-house IT staff be prepared to handle it? Or will you rest assured knowing that your network is managed and monitored by a skilled computer network service company. Computer networking experts. A single group of people who know you and understand your business. Confident that skilled, certified, computer engineers have regularly monitored all of your servers, firewalls, routers, switches and peripherals. Pleased with the face to face visits, the answers to your questions. Assured that your business, your computer network, and your peace of mind are safe.

This is Managed Services. Only from Tech Group.

Healthy Network

• Network Documentation and Diagram of Critical Components
(Initial Diagram/Annual Update)
• Windows Server Components
    - Disk Space
    - Operating System Event Logs
    - Operating System Updates
    - Tape Backup Event Logs
      (Quarterly Sample Restore)
• Battery Backup Event Logs
    - Support and Security Subscription Status Check
• E-Mail System
    - Check Mailbox Sizes
    - Check Event Logs
• Spam Filtering
    - Support and Security Subscription Status Check
    - Check for Firmware and Software Updates
    - Check Event Logs
• Security Firewall
    - Support and Security Subscription Status Check
    - Check and Update Firmware
    - Check Event Logs
• System Reports
    - Leave Behind (by on-site technician)
    - Monthly (pdf or mailed)
    - Quarterly Review with Client

System Monitoring

A subscription to monitor your computer network system can be added to your ‘Healthy Network’ service, or be received as a monthly stand alone option.

• Next Business Day Response
• External Services Monitored from our Datacenter
    - Customer Firewall/Internet Availability
    - Customer E-Mail System Availability
• Internal Services Monitored From Local Network
    - Server Availability
    - Web Server Availability
    - Disk Space Utilization
    - Processor Utilization
    - Backup Software Service
    - Internet Bandwith Usage
      (Inbound and Outbound)

24/7 Emergency Response

For immediate response and IT critical functions, subscribers receive contact within 1 hour of alert and, if required, a skilled Tech Group technician on-site within 4 hours.

Systems Renewal Tracking

Offered to our clients at no cost, we’ll track your renewable systems support agreements, give you 60 days advance notice, update and pricing information. A free subscription to this program provides peace of mind that your support agreements remain current. .

Disaster Recovery

Disaster planning is a part of every smart business plan. Should something happen to your IT network, your business can depend on the continuity and security of having a duplicate system at Tech Group’s co-location facility that can be pressed into service at a moment’s notice. Your business continuity and disaster recovery plan will include our specially designed facility that is engineered to house your equipment in secure, windowless rooms that boast state-of-the-art electrical, HVAC, fire suppression and security, and enough bandwidth and power to keep your network running for as long as needed. Coupled with our on-site technical support, you can rest assured that your business will continue, uninterrupted. Safeguard against disaster by planning for disaster: house and maintain a co-location system of your business at Tech Group.

Off-site Backup

Whether your business requires regularly scheduled data backups or continuous data protection we can protect your data with off-site backup at Tech Group. Your off-site data will be managed and monitored by our skilled engineers and housed at our secure, specially designed Vermont facility. On-site tech support available 24/7. Back it up, at Tech Group.

Phone Support Services

Got a question for a Tech Group engineer? Then we’ve got the answer to all of your computer network service questions. With our phone support service, there’s no reason to wait for an answer — just pick up the phone and call our supportive staff. Consider it your instant access to a certified Tech Group network engineer who will be more than happy to provide phone support for all of your IT questions in 15 minute blocks. ... So what are you waiting for? Give us a call!

Help Desk Service

If all you need is an upgrade or repair of your computer hardware or software, then you can rely on our help desk where Tech Group engineers who will diagnose your computer problem and determine the right solution for you and your business.